Payment & Security

PAYMENT METHODS
CREDIT CARDS
Our preferred payment method is via a secure credit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website. We currently accept 3D-Secure Visa and MasterCard credit cards that from GCC-banks or US-banks. Orders completed with credit cards will not be charged any additional fees. Visa Card offers 3D-Secure credit cards under the label of “Verified by Visa”. Master Card Holders will be familiar with “MasterCard Secure Code” Please enter all billing information and card details in English.

CASH ON DELIVERY
For customers without access to a credit card, we accept Cash on Delivery (COD) as an alternative payment method. Using this service, you will pay in cash to the delivery agent upon receiving your order. Please note that Cash on Delivery orders will be charged an additional service fee of SAR 35. We do not offer Cash on Delivery payment methods for orders above SAR 1000 order value.

Delivery and Shipping
Disodor uses ARAMEX for its delivery services across Saudi Arabia. We offer free shipping to our customers in Saudi Arabia for all orders greater than 1000 SAR. Orders less than this amount will be subject to a 35 SAR surcharge. Our courier company will contact you to arrange delivery at your convenience.

Most Disodor customers receive their orders in 3-5 Business days. Please take in mind, that these are average delivery durations. It is important that you respond to phone calls from Disodor or Aramex for address verification and arranging delivery, in order to delivery your shipment in due course.
The courier company offers delivery service within Major City limits. Any territory beyond the city limits will fall outside the delivery parameter and we would kindly ask you to pick up your orders from the nearest Courier Company office.

Order Tracking
Once your order has been shipped you will receive a shipment confirmation containing a tracking number (i.e 40459234745). Click here to track your shipment. Enter your tracking number into the empty field and click on “Track”.

PRIVACY POLICY
We take your privacy very seriously and treat all your personal information as confidential. This policy relates to your use of this website; the data you supply to us and our use of that data.
Generally you can use our website is without providing any personal information. As far as we ask you to provide personal data (such as name, address or e-mail address), this is on a voluntary basis on your side. These data are not disclosed to third parties without your consent expressively.

What sort of data do we collect?
Personal Information
When you shop on this website, you may be asked to input personal information such as your name, email address, billing address, delivery address, telephone number(s), product selections and a password. Basic personal details, including your name and email address, are also requested when you sign up to receive our email newsletter.
We may ask you for your date of birth (optional), which will be used to identify you if you wish to make changes to your account or your order by telephone.
We do not store credit or debit card information.
We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time.

Disclosure to third parties
Your phone number may be used for notifications regarding order status and announcements of latest deals and campaigns.
We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier) or to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law
My Account
Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

SSL and Encryption Technology and payment data
Payments that you make through the Site will be processed by our agent. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.
We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.